Shipping and Returns


SHIPPING

Orders will be shipped via USPS, FedEx or DHL depending on the destination.  Once an order has been shipped from Qüina, it may be left unattended at the delivery address. If you would like a signature requirement please let us know at the time of your order, hello@quinabasics.com.

SHIPPING TO INTERNATIONAL DESTINATIONS
Qüina ships to international destinations. International orders can take up to 12 business days to arrive, but may take longer. Customers are responsible for all applicable duties and customs charges when the shipment arrives. Orders that are shipped to international destinations are not refundable under any circumstance and become the sole responsibility of the customer once the shipment has left our packing facility. By choosing the international shipping option, you agree that you have read and understood this policy.

ONLINE RETURN POLICY

Returns are accepted for store credit for US orders only. must be postmarked within 7 days of the original shipping date and should be shipped back to our returns department in a prepaid package. We will not accept CODs. All merchandise must be returned unworn, unwashed, in their original condition with the price tags intact along with the original invoice/receipt. Once received and verified by our returns department, a store credit will be issued for the full amount of the purchase, excluding the original shipping costs.  Refunds are processed within 14 days after we receive the returned merchandise. You will receive a confirmation by email once your store credit is issued.

PLEASE NOTE: Items purchased on sale or with a promotional offer are FINAL SALE and are not eligible for return. International orders are not eligible for return. If you have any questions regarding your order, please contact our Customer Service Team prior to placing your order and/or prior to returning your order at hello@quinabasics.com. We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. If you have any questions regarding returns, please email hello@quinabasics.com.

HOW DO I RETURN AN ITEM?

Email our returns department at hello@quinabasics.com for a return authorization number.  Please write this authorization number on your original packing slip and mail the items in a prepaid package to:

Qüina
Attn: Returns
1830 Meridian Ave, Unit 1404
Miami Beach, FL 33139

I LOST THE PAPERWORK THAT CAME WITH MY ORDER, HOW DO I RETURN?

If you don't have the paperwork needed to return your item, please email our Customer Service department at hello@quinabasics.com and provide the full name of the person who placed the order so that we can provide you with your original packing slip for your return.

MY RETURN WAS PROCESSED BUT I WASN'T REFUNDED FOR MY SHIPPING CHARGES

For return orders, shipping charges are not refunded unless the original item shipped was damaged or the item shipped was incorrect.

I DON'T SEE MY REFUND, HOW DO I KNOW IT WAS RECEIVED/PROCESSED?

Refunds are processed within 14 days after we receive the return merchandise. Once your return is processed, you will receive an email notification. In the unlikely event that you have not received this email within 14 days of our receiving the return, please email our Customer Service team at hello@quinabasics.com with your order number and we'll look into your return and get back to you asap.

I WAS REFUNDED THE WRONG AMOUNT

If you are refunded an incorrect amount for your return, please email our Customer Service team at hello@quinabasics.com with your order number and the details.

I WAS EXPECTING AN EXCHANGE AND HAVEN'T GOTTEN IT YET

We are not able to process exchanges. Please return your item and place a new order on www.quinabasics.com using the store credit issued as a result of your return.

I WAS SHIPPED THE WRONG ITEM

We are so sorry if a mistake was made in processing your order! Please email our Customer Service team at hello@quinabasics.com with your order number and the item number of the merchandise that you received as well as the item that you were expecting. We'll send you a return shipping label to ship the incorrect item back. If the item is no longer available, we'll credit your original form of payment.